Spezialist IT-Support & Systemtechnik (m/w/d)
Core
Technical support specialist for software and hardware systems, providing analysis, troubleshooting, and customer support for an international technology company.
Role type
IT Support & System Technician
Builds
Stable operation of client software and hardware environments
Domain
IT Infrastructure / System Administration
Required skills
Windows and/or Linux system administration, network technology fundamentals, technical troubleshooting, remote support tools, ticketing systems
Preferred skills
IT degree or equivalent technical training, product training experience, knowledge of BI & WS Server & SharePoint/M365
Technologies
Windows, Linux, BI & WS Server, SharePoint, M365
Responsibilities
Act as technical contact for national and international clients regarding software and hardware systems; Analyze, diagnose, and resolve technical issues in hardware and software environments; Support customers via phone, email, and remote solutions; Install, configure, test, maintain, and repair technical systems; Conduct product training and support users in optimal solution usage; Document support cases, solutions, and technical insights; Maintain and continuously develop the knowledge base and service documentation; Collaborate closely with development and product teams to optimize products, processes, and service quality.
Seniority
Mid-level (experienced specialists or motivated juniors with first experience)