Spezialist Kundenservice und Schadensbearbeitung (m/w/d)
Hybrid
Core
Handling customer inquiries, complaints, and claims while ensuring service quality and coordinating with partners.
Role type
Customer service and claims specialist
Builds
Customer service operations and claims processing for an insurance company
Domain
Insurance / Financial Services
Deliverable
dashboards & analysis
Required skills
Customer service experience, claims processing experience, MS Office, CRM systems, German (fluent), English (good)
Preferred skills
Experience in financial services, understanding of digital service processes
Responsibilities
Independently process and coordinate customer inquiries and complaints, Ensure service quality according to defined SLAs, Act as contact person for partners in all customer-related matters, Analyze recurring issues and share optimization potential