IT-Support 1st Level (m/w/d)
Core
First-level IT support handling customer inquiries, incident creation, troubleshooting, and documentation.
Role type
1st Level IT Support Specialist
Builds
IT support services for internal customers and clients
Domain
IT Infrastructure / Helpdesk
Deliverable
client delivery
Required skills
Incident management, troubleshooting, ticket creation, documentation, OS support (Windows, Linux, MacOS)
Preferred skills
First-hand support experience, knowledge of current operating systems
Responsibilities
Classify customer inquiries, create and process incidents, perform fault analysis and resolution, create support tickets for escalations, maintain customer database documentation