IT-Supporter (w/m/d)
Core
Central role in supporting and maintaining the company's IT infrastructure efficiently and reliably.
Role type
IT Support Specialist
Builds
IT infrastructure services for internal employees
Domain
IT Services / Corporate Support
Required skills
Hardware ordering, IT troubleshooting, ticket prioritization, customer database management, MS Office proficiency, technical explanation skills
Responsibilities
Telephone support for senders and customers, processing simple service requests like hardware orders, diagnosing and prioritizing IT incident reports and service requests, maintaining and documenting the customer database, serving as the first point of contact for internal employees' IT problems