IT-Onsite-Support Mitarbeiter (m/w/d)
Core
Onsite IT support for clients, smartphones, and tablets in Frankfurt, handling 1st & 2nd level support, hardware/software repair, and data migration.
Role type
Onsite IT Support Technician
Builds
IT services and hardware solutions for enterprise clients
Domain
IT Services / Enterprise Hardware
Deliverable
client delivery
Required skills
Hardware repair, software installation, data migration, ticket system management, ITIL process documentation, hardware vendor communication
Preferred skills
Industrial customer environment experience, independent work style, quick learning ability
Technologies
Ticket systems, ITSM tools, hardware repair tools
Responsibilities
Handle 1st & 2nd level support requests on-site, repair and install hardware and software, migrate data for PCs and printers, document assigned tickets, communicate with hardware manufacturers for repairs
Seniority
Mid-level, hands-on IC
