Second Level Support (m/w/d)
Core
Analyze complex IT incidents, support users with technical problems, and ensure smooth system operations.
Role type
Second Level Support Engineer
Builds
IT support services for end-users
Domain
IT Services / Helpdesk
Deliverable
client delivery
Required skills
IT troubleshooting, MS Office, end-user device management, printer management, customer communication
Responsibilities
Classify and process escalated requests from First Level Support, inform customers about solutions via phone or email, collaborate with business units on unresolved issues, plan and execute theoretical and practical training