Mitarbeiter im Service - Digitalisierung und Controlling (m/w/d)
Core
Development and implementation of digitalization measures in the Service area and GRIMME Academy; responsibility for the interface between Service and Quality Management; coordination of recall management and complaint processes; further development of controlling instruments in the international service environment; expansion of systems for inquiry management and digital service solutions.
Role type
Digitalization and Controlling Specialist (Service)
Builds
Digital service solutions and inquiry management systems for agricultural machinery
Domain
Agriculture machinery / Industrial services
Deliverable
product features
Required skills
Digitalization, Process optimization, Quality management, Controlling, Recall management, Complaint handling, Inquiry management, System development, International coordination
Preferred skills
Experience in agricultural or construction machinery, Customer orientation, Service orientation, English (fluent)
Technologies
Digital service platforms, Inquiry management systems
Responsibilities
Develop and implement digitalization measures, Coordinate recall management, Develop controlling instruments, Expand digital service systems, Manage the Service-Quality Management interface
Seniority
Mid-level, hands-on IC