IT-Support Specialist im First Level (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote & Präse
Core
First-level IT support specialist responsible for client support, troubleshooting, and on-site assistance for employees.
Role type
1st Level IT Support Specialist
Builds
IT stability and resolution for internal clients and colleagues
Domain
IT Support / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Client support, Troubleshooting, Client setup, Ticket system management, Phone support, Email support, Onsite support, 24/7 on-call readiness
Preferred skills
DNS, DHCP, TCP/IP networks, Windows Server 2016/2019
Responsibilities
Handle client support and troubleshooting, Assist with employee IT moves, Receive and process inquiries via phone/email/tickets, Assist with client setup using specific tools, Perform occasional 24/7 on-call duty