Technischer Supportspezialist (m/w/d) IPC
Core
Handling technical support inquiries and independently processing customer complaints for Industrial PCs (IPC) in the automation sector.
Role type
Technical Support Specialist (IPC)
Builds
IPC solutions and services for the industrial automation market
Domain
Industrial Automation / Hardware
Deliverable
client delivery
Required skills
IPC hardware knowledge, technical analysis, complaint management, documentation, cross-functional coordination
Preferred skills
Technician degree or technical studies, experience in error analysis or repair, structured problem-solving
Technologies
Industrial PCs, industrial automation hardware
Responsibilities
Process technical support inquiries, analyze and document error patterns, coordinate with product management and development, optimize complaint and repair processes