IT-Support Manager (m/w/d)
Core
Lead the IT support team and ensure smooth IT operations for the client in Heidelberg.
Role type
IT support team manager
Builds
IT support services and operational stability
Domain
IT operations and support
Required skills
IT support leadership, process optimization, IT problem resolution, SLA management, training development, ITIL knowledge, support management tools
Responsibilities
Lead and coordinate the IT support team, Create and optimize support processes, Analyze and resolve IT issues, Develop training materials and train employees, Ensure Service-Level Agreements (SLAs) are met