1st- und 2nd Level Support (m/w/d)
Core
IT support specialist handling first and second-level incidents, workstation setup, and system optimization for a manufacturing company.
Role type
IT support technician (1st/2nd level)
Builds
IT workstations, Office365 environments, Active Directory configurations
Domain
Manufacturing / IT Infrastructure
Required skills
IT support, Office365, Active Directory, software testing, hardware testing, workstation setup
Preferred skills
First-hand experience in IT support
Technologies
Office365, Active Directory
Responsibilities
Accept and resolve IT incidents via phone and email, conduct software and hardware tests, set up IT workstations with necessary equipment, support the introduction and optimization of new systems, maintain Office365 and Active Directory
Seniority
Entry-level to Mid-level