Fachinformatiker IT Service Support / Helpdesk (m/w/d)
Core
Provide comprehensive 1st and 2nd-level IT support via ticketing systems, analyzing and resolving IT incidents.
Role type
IT Service Support Specialist (Helpdesk)
Builds
IT service stability and user productivity for enterprise clients
Domain
IT Infrastructure & Support
Required skills
IT incident analysis, hardware exchange, Microsoft 365 administration, Active Directory management, Windows Server administration, software/hardware installation and configuration, escalation management
Preferred skills
SharePoint knowledge, IT project support experience
Technologies
Microsoft 365, Teams, Azure Directory, Exchange Online, Windows Client, Windows Server, Active Directory, Exchange, SharePoint
Responsibilities
Analyze, resolve, and document IT incidents via ticketing systems; manage 1st-level support for Microsoft 365 services; exchange hardware at lease end; support IT and digitalization projects; ensure functionality of software and hardware
Seniority
Entry to Mid-level, hands-on IC