2nd Level Support im IT-Bereich (m/w/d)
Core
2nd Level IT Support providing hardware and software repair, diagnostics, and user assistance.
Role type
2nd Level IT Support Engineer
Builds
Repairs and maintains workstations, operating systems, and applications for internal users
Domain
IT Support / Hardware & Software
Required skills
Hardware and software diagnostics, repair planning and execution, workstation installation and configuration, user rights and group policy management, technical documentation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Plan and execute hardware and software repairs and maintenance; Analyze and diagnose hardware and software issues on-site and remotely; Install, configure, and maintain workstations, operating systems, and applications; Provide support to internal users for technical questions and issues; Manage user rights and group policies; Create and update technical documentation and guides
Seniority
Mid-level, 2+ years experience