IT-Supporter Onsite (m/w/d)
Core
First point of contact for IT users regarding technical questions and problems, providing comprehensive support including remote assistance.
Role type
IT Support Specialist
Builds
IT hardware and software solutions for end-users
Domain
IT Services
Required skills
IT hardware setup and maintenance, software installation, operating system installation, ticket system management, telephone system administration, Microsoft product knowledge
Preferred skills
Process optimization, software distribution, analytical thinking, customer-oriented behavior, independent and goal-oriented work style
Technologies
Microsoft products, Jira, telephone systems
Responsibilities
Troubleshoot technical issues for IT users, manage and document support tickets, install and maintain IT hardware and software, handle logistical and administrative IT tasks
Seniority
Entry-level to Mid-level