Call Center Agent (m/w/d)
Core
Provide telephone and written customer support, process and track orders, handle complaints, and maintain customer data for a client in Düsseldorf.
Role type
Customer Service Agent
Builds
Customer service interactions and order management
Domain
Customer Service / Call Center
Deliverable
client delivery
Required skills
Customer service experience, order processing, complaint resolution, data management, MS Office proficiency, fluent German (written and spoken)
Responsibilities
Handle incoming customer inquiries via phone and email, process and track orders, resolve complaints, update customer records, coordinate with internal departments
