2nd-Level-Support (m/w/d)
Hybrid
Core
Handling IT customer inquiries and incidents, managing Windows-based IT systems (notebooks, printers, networks, phones), and performing maintenance tasks.
Role type
2nd-Level IT Support Engineer
Builds
IT system operations and incident resolution for logistics clients
Domain
Logistics / IT Infrastructure
Required skills
Windows client and server administration, virtual system management, ticketing systems, asset management, hardware setup and maintenance
Preferred skills
On-call availability, team collaboration
Technologies
Windows, Matrix 42, ticketing systems
Responsibilities
Document and evaluate IT inquiries and incidents in the ticket system, set up and operate Windows-based IT systems, perform regular maintenance tasks, serve as the primary contact for IT issues
Seniority
Mid-level, hands-on IC