Customer Service Agent (gn)
Core
Handling inbound customer inquiries via phone and email for a known bonus and rewards program, including order status, points, and account issues.
Role type
Customer Service Agent
Builds
Customer support interactions and documentation for a rewards program
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
German (C1), English (C1), MS Office, written communication, phone communication, complaint handling, data entry
Responsibilities
Answering customer calls and emails, providing information on orders and delivery status, processing vouchers and points, handling account inquiries, forwarding complaints to relevant departments, documenting interactions in the system
Seniority
Entry-level to Junior
