Service Desk 1st Level Support (m/w/d)
Hybrid
Core
Handling 1st level incidents and service requests for a major client, escalating issues to the specialist department.
Role type
1st level IT support specialist
Builds
IT support services for a large client
Domain
IT Service Management
Deliverable
client delivery
Required skills
Windows, iOS, German (fluent), incident management, service request handling
Preferred skills
career development, flexible working arrangements, on-call availability
Technologies
Windows, iOS
Responsibilities
Process and escalate 1st level incidents, accept and handle service requests from clients, provide telephone support
Seniority
Entry-level / Career changer
