Genesys & google CX Agent Studio Engineer (m/w/d)
Core
Designing and implementing a future-proof architecture for a voice and customer chat solution using Genesys and Google CX Agent Studio to replace the current voice portal and support service staff with AI agents.
Role type
Senior IC software engineer (Genesys & Google CX Agent Studio)
Builds
Cloud-based CCAI platform, Connectors for integration with legacy systems, AI-driven voice and chat solutions
Domain
Insurance & Finance, Cloud AI, Customer Experience (CX)
Deliverable
production ML models
Required skills
Genesys, Google CX Agent Studio, Google Cloud Functions, automated testing, code refactoring, microservice architecture, cloud configuration, agile development
Preferred skills
Clean code principles, technical product ownership, cross-functional team collaboration
Technologies
Genesys, Google Cloud, Google CX Agent Studio, Cloud Functions
Responsibilities
Architecting the voice and customer chat solution, implementing integration into the existing system landscape, collaborating with Google Cloud and Genesys Professional Services, conducting automated developer tests, performing code refactoring, documenting developments, acting as the technical product owner
Seniority
Senior, hands-on IC
