Kundenservice - Pannenhilfe / Schadenbearbeitung / Organisation (m/w/d)
Core
First point of contact for vehicle breakdowns, accidents, and related customer requests, coordinating repair services and logistics.
Role type
Customer service specialist (automotive claims and assistance)
Builds
Vehicle recovery, towing, and replacement vehicle logistics for public insurers and Sparkassen financial group
Domain
Automotive insurance and roadside assistance
Deliverable
client delivery
Required skills
Customer service experience, organizational skills, MS Office proficiency, fluent German
Preferred skills
English language skills, shift work flexibility
Responsibilities
Answering inbound calls regarding vehicle breakdowns and accidents, dispatching network partners for towing and recovery, organizing vehicle storage and transport (train, plane, taxi), managing the full claims process including repair offers and loss of use compensation