Sachbearbeitung [m|w|d] im 2nd Level File- und Printservice, Malwareschutz
Core
2nd Level support specialist for file/print services and malware protection within the public administration's desktop environment.
Role type
2nd Level IT Support Engineer (File/Print/Malware)
Builds
Stable desktop environments for public administration employees
Domain
Public Administration / IT Infrastructure
Required skills
Windows Client OS, Active Directory, IT Security mechanisms, Ticketing systems, Shadow copy restoration, Component lifecycle management
Preferred skills
ITIL, Conflict resolution, Documentation
Technologies
Microsoft Windows, Active Directory, Ticketing systems
Responsibilities
Troubleshoot and resolve 2nd level desktop incidents, Restore files and directories from shadow copies, Manage component lifecycle (setup to decommissioning), Evaluate malware alarms and initiate remediation, Maintain operational documentation
Seniority
Mid-level, hands-on IC