IT-Onsite-Support Mitarbeiter (m/w/d)
Core
Providing on-site 1st & 2nd level IT support for clients, including hardware/software installation, repair, and data migration for PCs, printers, and mobile devices.
Role type
Onsite IT Support Technician
Builds
IT infrastructure and device functionality for enterprise clients
Domain
IT Services / Enterprise Support
Required skills
Hardware troubleshooting, software installation, data migration, ticket system management, ITIL process documentation, vendor communication
Preferred skills
Vocational training in System Integration or Communication Electronics, prior onsite technician experience with large industrial clients
Technologies
Ticket systems, ITSM tools, PC/Printer hardware, mobile devices (smartphones, tablets)
Responsibilities
Handle 1st & 2nd level support tickets on-site, install and repair hardware/software, migrate data for PCs and peripherals, communicate with hardware manufacturers for repairs, document ITSM processes
Seniority
Mid-level, hands-on IC
