1st Level Support (m/w/d)
Core
Providing first-line technical support to clients by resolving IT issues, performing remote maintenance, and escalating complex problems.
Role type
1st Level Support Specialist
Builds
IT solutions and support services for client organizations
Domain
IT Services / Staffing
Deliverable
client delivery
Required skills
Basic understanding of IT hardware/software/networks, problem analysis, remote access/maintenance, multi-tasking, written/verbal communication
Preferred skills
Service orientation, ability to handle multiple simultaneous inquiries
Technologies
Remote access tools, IT hardware, software, networks
Responsibilities
Provide solutions for technical problems via direct support or escalation, Identify and analyze customer problems to determine root causes, Perform remote maintenance and access to customer systems, Accept incoming calls and emails to capture technical issues