Allrounder IT-Support (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
IT support specialist responsible for user support on hardware and software issues, ticket management, and maintenance of PCs and network cabinets in production.
Role type
IT support specialist (helpdesk)
Builds
IT systems and infrastructure for a packaging industry company
Domain
Manufacturing / Packaging industry
Required skills
IT support experience, hardware troubleshooting, software troubleshooting, ticket system management, database maintenance, documentation, MS Office, Sage software, quality management systems
Preferred skills
vocational training in IT or commercial background, project work experience
Technologies
MS Office, Sage, ticket tools
Responsibilities
Handle user support for hardware and software problems, process incoming IT issues via phone/email/in-person, maintain ticket tools, manage changes and master data, maintain PCs and network cabinets in production
Seniority
Entry to Mid-level, hands-on IC