Mitarbeiter IT Helpdesk / Data Center (m/w/d) bei einem Telekommunikationsanbieter - hybrides Arbeit
Core
IT Helpdesk specialist providing user support, troubleshooting, and system administration for a textile company's IT infrastructure.
Role type
IT Helpdesk Technician / System Administrator
Builds
IT support services and system stability for internal users
Domain
Telecommunications / Textile Industry IT
Required skills
Active Directory, Microsoft Exchange, SAP, ServiceNow, iOS, Windows 10/11, Office 365, DHCP, Print Servers
Preferred skills
System integration training, English language skills
Technologies
Microsoft Active Directory, Microsoft Exchange, SAP, ServiceNow, iOS, Windows 10, Windows 11, Office 365, Open Touch Conversation
Responsibilities
Classify, analyze, and process incoming IT requests; Support users via phone, remote, and ticketing system; Troubleshoot and resolve issues across desktops, laptops, tablets, and mobile devices; Manage user accounts and permissions in Active Directory, Exchange, and SAP; Prepare complex requests and escalate to specialized departments; Collaborate with external service providers and document knowledge in databases
Seniority
Mid-level, hands-on IC