IT First Level Support / Help Desk (m/w/d)
Core
Provide technical support for end-users, including hardware and software troubleshooting, ticket documentation, and escalation to second-level support.
Role type
IT First Level Support Specialist
Builds
IT support services for end-users
Domain
IT Support / Help Desk
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, ticket documentation, remote support, basic OS and network knowledge, problem analysis
Responsibilities
Provide technical support for end-users, Record and document support requests, Escalate complex issues to second-level support, Diagnose and resolve hardware and software problems, Perform remote support for technical issues