Mitarbeiter im Onsite-Support (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Onsite IT support expert providing 1st & 2nd level support, hardware/software repairs, and installations for clients in Frankfurt.
Role type
Onsite IT Support Technician
Builds
Repairs and installations of hardware and software for client devices (PCs, printers, smartphones, tablets)
Domain
IT Services / Hardware & Software Support
Deliverable
physical/clinical work
Required skills
Hardware troubleshooting, software installation, ticket system management, ITIL process documentation, client communication, repair coordination
Preferred skills
Industrial customer environment experience, independent work style, quick learning ability
Technologies
Ticket systems, ITSM tools, hardware repair tools
Responsibilities
Handle 1st & 2nd level support tickets on-site, perform on-site repairs and installations, communicate with hardware manufacturers for RMA, document ITSM processes
Seniority
Entry to Mid-level, hands-on IC