Fachinformatiker als Service Desk Analyst (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
First point of contact for IT questions and incidents, handling ticket intake, qualification, documentation, and independent resolution of L1/L2 support tasks.
Role type
Service Desk Analyst (L1/L2 Support)
Builds
IT support solutions for a customer company in the specialty trade and craftsmanship industry
Domain
IT Services / Specialty Trade & Craftsmanship
Deliverable
client delivery
Required skills
IT troubleshooting, ticket system management, hardware configuration, PC and peripheral setup, mobile device management, Microsoft Office, Microsoft 365
Preferred skills
Computer Science degree, System Integration training, event technical support
Responsibilities
Answering IT questions and resolving incidents, documenting and qualifying tickets, configuring and administering notebooks/PCs and peripherals, assisting with central IT application administration, setting up and managing mobile devices, providing technical support at events and trade fairs
Seniority
Mid-level, hands-on IC