First Level Support (m/w/d)
Core
Classify customer inquiries, create and handle incidents, perform fault analysis and troubleshooting, and document support tickets in the customer database.
Role type
First Level Support Specialist
Builds
IT support services for customers
Domain
IT Services
Deliverable
client delivery
Required skills
Incident management, fault analysis, troubleshooting, ticket creation, documentation, customer interaction
Preferred skills
Knowledge of Windows 7-11, Linux, MacOS, prior support experience
Responsibilities
Classify customer inquiries, create and handle incidents, perform fault analysis and troubleshooting, create support tickets, document in customer database