1st Level Support (m/w/d)
Core
First point of contact for internal users regarding IT problems and requests, handling ticket intake, classification, and resolution.
Role type
1st Level IT Support Specialist
Builds
Resolves hardware and software issues for end-users
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
Windows OS troubleshooting, Office applications support, hardware diagnostics, software installation, account setup, ticket documentation
Preferred skills
Error analysis, communication, patience, teamwork