1st Level Support (m/w/d)
Core
First point of contact for clients regarding technical issues and disruptions, providing solutions or escalating to specialized teams.
Role type
1st Level Support Specialist
Builds
IT support solutions for clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT fundamentals, hardware knowledge, software knowledge, networking basics, systematic problem analysis, solution-oriented thinking, written and verbal communication
Responsibilities
Documenting and analyzing technical disruptions, providing solutions for technical requests, coordinating service technicians and external service providers, assisting with installation, configuration, and commissioning of hardware and software