Sozialversicherungsfachangestellter Kundenbetreuung mit Schwerpunkt Leistungen (m/w/d)
Core
Handling customer inquiries regarding benefit entitlements, processing claims, and clarifying cases with service providers.
Role type
Social Insurance Specialist (Customer Service)
Builds
Customer service interactions and administrative processing of insurance claims
Domain
Insurance / Social Security
Deliverable
client delivery
Required skills
Knowledge of statutory benefits, customer contact, claims processing, system navigation
Preferred skills
Structured work approach, solution-oriented thinking
Responsibilities
Supporting insured persons with questions about benefit entitlements, Independently processing applications and benefit cases, Clarifying cases with service providers and internal departments, Maintaining customer data in systems, Contributing to improvements in customer-related processes