Software Support 3rd Level (m/w/d) in der Logistikbranche - hybrides Arbeiten (Remote & Präsenz)
Core
3rd Level IT support for complex system and software issues in the logistics industry, including server, application, and network troubleshooting.
Role type
Senior IC IT support engineer
Builds
Resolves escalated IT incidents and maintains system stability for logistics operations
Domain
Logistics / IT Infrastructure
Required skills
Complex system and software troubleshooting, Server administration, Network troubleshooting, Active Directory, Azure AD, End-user device support, Printer management, MS Office proficiency, Knowledge base maintenance, Quality standard development, System performance analysis
Preferred skills
Experience with logistics IT environments, Strong service orientation, Team collaboration
Technologies
Active Directory, Azure AD, MS Office, Servers, Applications, Networks
Responsibilities
Analyze and resolve complex system and software errors, Communicate escalations and solutions to 1st and 2nd level support teams, Troubleshoot daily disruptions in servers, applications, and networks, Maintain the knowledge base with common problems and solutions, Develop and implement quality standards for 3rd level support, Analyze existing system performance and propose improvements
Seniority
Mid-level, hands-on IC