Mitarbeiter Forderungsmanagement (m/w/d)
Hybrid
Core
Direct customer contact to develop individual repayment solutions and clarify financial situations.
Role type
Collections specialist (accountant)
Builds
Repayment agreements and individual financial solutions for clients
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Empathy, negotiation skills, commercial understanding, telephone communication, judgment, responsibility
Preferred skills
Experience in debt collection, dunning, or credit management
Technologies
MS Office
Responsibilities
Telephone support of customers and clarification of their individual financial situation, Development of suitable and sustainable repayment agreements, Communication with customers, lawyers, counseling centers and other contact persons, Independent processing and documentation of the corresponding procedures