IT-Onsite-Support Mitarbeiter (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Onsite IT support specialist providing 1st & 2nd level support, hardware/software repairs, and data migration for clients in Frankfurt.
Role type
Onsite IT Support Technician
Builds
Repairs and installations for hardware and software, including data migration for PCs, printers, and similar devices
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Hardware repair, software installation, data migration, ticket system management, ITIL process documentation, hardware manufacturer liaison
Preferred skills
Industrial customer environment experience, 1st & 2nd level support experience
Technologies
Ticket systems, ITSM tools
Responsibilities
Handle 1st & 2nd level support requests on-site, execute repairs and installations for hardware and software, communicate with hardware manufacturers for claims and repairs, actively participate in expanding and documenting ITSM processes
Seniority
Entry to Mid-level, hands-on IC