Hotlinemitarbeiter - Apothekenberatung / Software / IT (m/w/d)
Core
Provide technical support and consultation to pharmacies via hotline, email, and chat regarding software and device technology.
Role type
Support specialist (pharmacy software)
Builds
Pharmacy software solutions and device technology
Domain
Healthcare / Pharmacy / Software Support
Deliverable
client delivery
Required skills
Technical understanding of pharmacy solutions, MS-Office proficiency, customer software proficiency, structured problem-solving
Preferred skills
Friendly and service-oriented attitude, teamwork
Responsibilities
Advise pharmacies on application, software, and device technology; conduct technical error analysis; solve problems in pharmacy processes; support product setup; provide usage tips; document support processes in the ticket system