Member Support Specialist (Phone, Chat, Email)
On-site
Core
Provide phone, chat, and email support to members, physicians, and pharmacies regarding pharmacy benefits and drug acquisition.
Role type
Member Support Specialist (Call Center)
Builds
Member experience and resolution of pharmacy benefit inquiries
Domain
Healthcare / Pharmacy Benefit Management
Deliverable
client delivery
Required skills
Active listening, empathetic communication, data entry, multitasking, Windows/MS Office/G-Suite proficiency
Preferred skills
Salesforce Service Cloud, Talkdesk, CRM tools, benefits/insurance/pharmacy experience, complex issue resolution
Responsibilities
Answer inbound and make outbound calls, resolve and document member issues, route inquiries, educate members on pharmacy benefits, maintain HIPAA compliance
Seniority
Entry-level to Junior