Kundenbetreuer im Bereich Auftragsabwicklung (m/w/d)
Core
Provide commercial and logistical support for a defined customer base, handling complex orders, terms, and claims analysis for aircraft equipment.
Role type
Customer service and order processing specialist
Builds
Aircraft equipment systems (landing gear, flight control systems, actuators, gearboxes) for large aircraft, business jets, and helicopters
Domain
Aerospace manufacturing
Deliverable
client delivery
Required skills
Order processing, customer consultation, claims analysis, invoicing, AOG service coordination, MS Office proficiency
Preferred skills
English language skills, customer service experience, sales administration experience
Responsibilities
Receive and process customer requests from domestic and international clients, monitor and execute complex orders, contribute to solution finding for problems, handle warranty and goodwill cases, analyze complaint causes, draft statements and coordinate with technical departments, create invoices, participate in AOG (Aircraft on Ground) service.