Customer Service - Fixed Term
Core
Handle customer inquiries, process orders and quotes, manage inventory and logistics, and resolve issues for an air conditioning manufacturer.
Role type
Customer Service Representative
Builds
Customer experience and operational efficiency for air conditioning products
Domain
Manufacturing / HVAC
Deliverable
client delivery
Required skills
data entry, order processing, inventory management, logistics coordination, returns handling, issue resolution
Preferred skills
sales experience, industry certifications
Technologies
order management systems, inventory tracking tools
Responsibilities
Respond to customer inquiries about orders, pricing, and stock; Process quotes and orders including custom manufacturing; Manage inventory, stock transfers, and logistics; Handle returns, credits, and damage claims; Collaborate with internal teams to ensure smooth operations; Resolve customer issues with professionalism
