IT Support Mitarbeiter 1st-2nd Level (m/w/d)
Core
Provide 1st & 2nd level IT support to end users, ensuring reliable IT operations through user account management, server administration, and network troubleshooting.
Role type
Mid-level IT Support Specialist (1st & 2nd Level)
Builds
User accounts, server services, network configurations, and client devices
Domain
Enterprise IT / System Administration
Required skills
Active Directory administration, Windows Server management, DNS & DHCP configuration, network troubleshooting, ticket system management, PC imaging and deployment
Preferred skills
Group Policy Object (GPO) implementation, patch management, technical documentation
Technologies
Windows Server, Active Directory, DNS, DHCP, TCP/IP, Ticketing Systems
Responsibilities
Manage Active Directory user accounts and permissions, troubleshoot and resolve client and server issues, administer Windows Server updates and patches, handle support ticket intake and escalation, configure network resources (IP addresses, DNS entries), deploy and configure client PCs
Seniority
Mid-level, hands-on IC