Fachinformatiker Systemintegration - IT-Support / Helpdesk (m/w/d)
Core
First-level IT support and helpdesk specialist responsible for user inquiries, workstation setup, and client lifecycle compliance at the main site and international locations.
Role type
IT Support / Helpdesk Specialist
Builds
IT infrastructure and support services for internal employees and clients
Domain
Manufacturing (CNC woodworking machinery)
Required skills
Helpdesk support, User support, Hardware/Software deployment, Windows/macOS administration, IT project coordination, Compliance management
Preferred skills
OS and software deployment solutions, Analytical abilities, Service orientation, Communication skills
Technologies
Windows, macOS
Responsibilities
Handle first-level support inquiries, partially handle second-level support requests, Procure and set up hardware and software for workstations, Ensure compliance and error-free function of clients throughout the lifecycle, Participate in and document larger client rollouts, Support planning and coordination of IT projects
Seniority
Mid-level, hands-on IC