Team Lead, Control Tower (m/w/d)
Core
Lead a team responsible for global supply chain monitoring, customer service, and transport dispatch coordination for large international clients.
Role type
Senior team lead in supply chain operations
Builds
Operational excellence in global logistics and customer service delivery
Domain
Logistics and Supply Chain Management
Deliverable
dashboards & analysis
Required skills
Team leadership, customer account management, supply chain monitoring, KPI reporting, transport dispatch coordination, English (fluent), MS Office proficiency
Preferred skills
Experience in freight forwarding (Speditionskaufmann), knowledge of DINAS system, motivation and communication skills
Responsibilities
Lead and develop the team, ensure SLA compliance, act as central contact for key accounts, monitor supply chain data and processes, generate KPI reports and customer analyses, handle daily customer service inquiries, occasionally dispatch transport orders