Teamleitung Arbeitsvorbereitung (m/w/d)
Core
Leading a 12-person team to ensure service and sales quality, manage resources, and develop customer solutions for natureenergy's regional energy services.
Role type
Team Lead / Operations Manager
Builds
Service and sales solutions, process improvements, and customer satisfaction initiatives
Domain
Energy sector / Customer Service & Sales
Deliverable
dashboards & analysis
Required skills
Team leadership, resource and capacity planning, customer needs analysis, process development, data-driven decision making, project management
Preferred skills
Experience in customer management, sales, or service environments, digitalization expertise
Technologies
None stated
Responsibilities
Lead and develop a 12-person team, ensure service and sales quality, manage tasks and resources, support the team with complex customer topics, analyze KPIs to improve customer satisfaction, participate in sales tasks and cross-functional projects
Seniority
Senior, hands-on IC