IT Support Spezialist (m/w/d)
Core
IT infrastructure support from data center to end-user workstations for a public health organization in Bavaria.
Role type
IT Support Specialist (Service Desk / Infrastructure)
Builds
Internal IT services and user support for medical practitioners and staff
Domain
Healthcare / Public Sector
Required skills
Windows 10/11 administration, Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams), MS-SQL, external vendor management, incident analysis and resolution
Preferred skills
Oracle database knowledge, ITSM tool optimization
Technologies
Windows 10, Windows 11, Microsoft 365, MS-SQL, Oracle
Responsibilities
Support internal users with workstation and tool-related issues, consult on optimal IT system usage, analyze and resolve incidents, collaborate with external service providers and internal IT teams, communicate with business units to manage non-viable requirements, contribute to technical evolution and creative solution development, enhance ITSM tools for process and service optimization
Seniority
Mid-Senior, hands-on IC
