Junior-Teamleiter Kundenbetreuung / Service (m/w/d)
Core
Leading and organizing a service team for elevator maintenance, repairs, and customer support to ensure operational reliability and customer satisfaction.
Role type
Junior Team Lead (Service & Customer Care)
Builds
Elevator maintenance schedules, repair solutions, and customer service processes
Domain
Manufacturing / Elevator Systems / Facility Services
Required skills
Team leadership, operational planning, budget management, customer relationship management, incident management, contract management, sales support, data analysis, SAP proficiency
Preferred skills
Technical background in machinery/elevator systems, negotiation skills, strategic thinking
Technologies
SAP
Responsibilities
Plan and schedule daily/weekly staff deployment, manage team performance and development, oversee maintenance quality and productivity, handle customer complaints and escalations, drive repair business development, manage service budgets and invoicing, monitor market competition
Seniority
Junior, hands-on IC