Team Lead Spareparts Sales & Service Administration Region DE (m/w/d)
Core
Leading and developing the Spareparts Sales & Service Administration team to drive process efficiency, customer satisfaction, and automation using digital technologies and AI.
Role type
Senior Team Lead (Sales & Service Administration)
Builds
Efficient, standardized, and future-oriented workflows for spare parts sales and service administration.
Domain
Manufacturing (Refrigeration & Freezing Appliances) + Sales & Service Administration
Deliverable
production ML models
Required skills
Team leadership, process optimization, digital transformation, automation, AI application, project management, KPI management, stakeholder collaboration, technical understanding, customer orientation.
Preferred skills
Experience in sales and service environments, strong German language skills, good English language skills.
Responsibilities
Provide functional and disciplinary leadership to the Spareparts Sales & Service Administration team, identify and implement measures to increase process efficiency, analyze and implement automation potential using digital technologies and AI, foster efficient and standardized workflows, assume process responsibility, manage project responsibilities, plan personnel deployment, and steer relevant KPIs.
Seniority
Senior, hands-on IC with team leadership