Service Desk Mitarbeiter (m/w/d) bei einem Softwareentwickler - hybrides Arbeiten (Remote & Präsenz)
Core
Providing 1st and 2nd level IT support via phone, email, and portal, managing ticket resolution, and assisting with IT device installation and maintenance.
Role type
2nd Level Support Technician
Builds
IT support services for an IT systems house
Domain
IT Services / System Integration
Deliverable
client delivery
Required skills
ticket management, remote support, ITSM process knowledge, Active Directory administration, incident management, knowledge management
Preferred skills
quick learning ability, goal-oriented work style, customer empathy
Technologies
ITSM systems, Active Directory
Responsibilities
Oversee 1st and 2nd level support via phone, email, and portal; manage assigned tickets and documentation; handle follow-up and evaluation of unresolved 1st level tickets; conduct remote support; collaborate with 2nd and 3rd level solution teams; assist in expanding and documenting ITSM processes; support installation, commissioning, and maintenance of IT and telecommunications devices.
Seniority
Junior to Mid-level, hands-on IC
