IT-Support 1st & 2nd Level (m/w/d)
Core
Providing chat support, answering emergency calls, troubleshooting software issues, and managing hardware requests for an international chat team.
Role type
1st & 2nd Level IT Support Specialist
Builds
Real-time assistance and reduced waiting times for customers
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
Software troubleshooting, account management, ticket routing, hardware request handling, structured problem-solving, independent work
Preferred skills
Initial experience in support or customer service, service mentality, teamwork
Technologies
Ticketing systems, software installation tools, communication platforms
Responsibilities
Answering incoming calls to the Emergency line, Troubleshooting software issues and installing software, Creating tickets for hardware requests, Fixing basic errors on accounts and performing password resets, Routing tickets to other support teams, Making a detailed record and follow-up of cases