CRM Manager (m/w/d)
Core
Implement Microsoft Dynamics CRM and drive its daily optimal use to support sales and service teams in new customer acquisition and account management.
Role type
CRM Manager (Sales Operations)
Builds
B2B sales campaigns, digital online campaigns (SEA), and customer journey optimization for a mobile fire protection company.
Domain
Fire protection industry + CRM/Sales Operations
Required skills
CRM system management (Microsoft Dynamics, Salesforce), data analysis for sales actions, B2B campaign development, cross-selling/up-selling/retention strategies, KPI transparency, strategic planning support
Preferred skills
ERP systems (SAP), BI tools, marketing background
Responsibilities
Implement and optimize Microsoft Dynamics CRM, select and steer targeted customer campaigns, collaborate with sales teams, optimize digital online campaigns, measure campaign results, support annual planning and goal definition
Seniority
Mid-level, hands-on IC
