Kundenberater / Sachbearbeiter Krankenversicherung (m/w/d) Beitrags- und Versicherungsrecht
Core
Provide independent advice and process applications for clients and partners regarding contribution and insurance law in statutory health insurance.
Role type
Customer service specialist (statutory health insurance)
Builds
Service quality and customer satisfaction for health insurance members
Domain
German statutory health insurance
Deliverable
client delivery
Required skills
knowledge of social insurance, handling individual customer inquiries, processing new enrollment applications, processing family insurance applications, handling retired persons' insurance, process improvement
Preferred skills
experience in statutory health insurance, IT application skills, knowledge of ISKV_21cng
Technologies
ISKV_21cng
Responsibilities
Advise customers and partners on contribution and insurance law questions, Process individual customer inquiries via phone, in-person, online, email, and mail, Independently handle new enrollment applications, Independently handle family insurance applications, Handle all topics related to retired persons' health insurance, Ensure high service and consultation quality, Participate in the development of work processes
Seniority
Entry-level to Mid-level